Essentially, the issue seems to be that Outlook for Mac does not sync entries up to the Office 365 server that she creates on the delegated calendar. However, if we delete and re-create her Outlook for Mac profile, it will work for a few days, but then suddenly stop working again. Get help with your Outlook 2016 for Mac questions, and see what others are asking.

Fix Outlook and Office 365 issues with Support and Recovery Assistant for Office 365 • • 2 minutes to read • Contributors • • • • • • In this article The Support and Recovery Assistant app can help you identify and fix several issues for the following apps and services. • Office setup • Outlook • Outlook for Mac 2016 or Outlook for Mac 2011 • Mobile devices • Outlook on the web for business • Microsoft Dynamics CRM Online • Exchange Online • OneDrive for Business The following video shows how to use Support and Recovery Assistant to run diagnostic tests. Create an Outlook Profile To create or re-create your Outlook profile, install and run the. • Log in with your Office 365 credentials.

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• Choose Outlook. • Choose I need help setting up my Office 365 email in Outlook. The Support and Recovery Assistant will run some checks, and when you're ready will create an Outlook profile with your email address.

Download and start Support and Recovery Assistant • Go to the. • Click Download now. • Run the installation program. • After installation, Support and Recovery Assistant will start automatically. Use Support and Recovery Assistant • Choose I agree to accept the license agreement.

• Select the app you want to get help with, and choose Next. • Select the support topic that best describes your issue, and then choose Next. • Sign in with your work or school account. • Wait for the series of tests to finish. • Review the test results, and do one of the following. • If the application succeeds in fixing your problem, follow the prompts and close the tool. • If the tests fail, the application will let you know the reason and suggest other solutions.

• After the app has finished, leave feedback, and close the app. What if I'm still having problems? If Support and Recovery Assistant for Office 365 can't fix your problem for you, we'll provide suggestions for next steps and help you get in touch with support.

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How do I use Support and Recovery Assistant with my mobile device, Outlook for Mac 2016, or Outlook for Mac 2011? Support and Recovery Assistant can run diagnostics and fix problems with Office 365 accounts that access the service through a mobile device or a Mac. However, to use the app to run diagnostics, you need to download and run it on a PC.

I downloaded and installed Outlook for Mac 15.3. It asked me to activate upon opening so I clicked the activate with office 365 option. All seemed to go well as it downloaded a bunch of my email (from Outlook.com) and a couple of my calendar events, but it stopped syncing after about an hour. Now it keeps saying it's status is 'Read-only -Offline' in the bottom right corner of the Outlook Window. When I click the Send/Receive button on the toolbar, a dialog box pops up that says 'To complete this action, you need to activate your Office 365 subscription'. I click the 'Activate' button within the dialog box.put in my info, and then it says 'activating'.