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Microsoft Dynamics 365 for Outlook software requirements • • 3 minutes to read • Contributors • • • • In this article Dynamics 365 for Outlook works the way that you do by providing a seamless combination of Dynamics 365 for Customer Engagement features in the familiar Outlook environment. This section lists software requirements for Dynamics 365 for Outlook and Dynamics 365 for Microsoft Office Outlook with Offline Access. One of the following operating systems is required: • Windows 10 (64-bit and 32-bit versions)* • Windows 8.1 or Windows 8 (64-bit and 32-bit versions) • Windows 7 Service Pack 1 (64-bit and 32-bit versions) * Windows 7 does not support offline capabilities. • Windows Server 2012 and Windows Server 2012 R2 when running as a Remote Desktop Services application *This feature is available only if your organization has updated to Dynamics CRM Online 2015 Update 1.1, Microsoft Dynamics CRM 2015 Update 0.2 or Dynamics 365 for Customer Engagement. Sandbox mac apps. Microsoft Dynamics 365 for Outlook software feature prerequisites The following software must be installed and running on the computer before you run Microsoft Dynamics CRM for Outlook Setup: Web Browser. One of the following: • Internet Explorer 11 • Internet Explorer 10. Important Dynamics 365 for Outlook isn’t supported with Office for Mac versions of Office Outlook.

To install and run the 64-bit version of Dynamics 365 for Outlook, a 64-bit version of Microsoft Office is required. Before you run the Configuration Wizard to configure Dynamics 365 for Outlook, a Office Outlook profile must exist for the user. Therefore, Outlook must be run at least once to create the user's Outlook profile. Both the web application and Dynamics 365 for Outlook require JavaScript enabled for certain features, such as Activity Feeds, dashboard areas, and the display of certain panes or menus. Although the web application displays error messages when JavaScript is disabled, Dynamics 365 for Outlook doesn’t.

To verify if JavaScript is enabled in Internet Explorer, start Internet Explorer, on the Tools menu click or tap Internet options. On the Security tab, click or tap Internet, and then click or tap Custom level.

In the Security Settings dialog box under Scripting, Active scripting must be set to Enable. The Indexing Service (now known as the Windows Search Service, or WSS) is required by users who will set up and use Dynamics 365 for Outlook and its Help file in offline mode. Dynamics 365 for Customer Engagement apps. One of the following editions of Dynamics 365 for Customer Engagement must be available so that Dynamics 365 for Outlook can connect to it: • On-premises editions of Dynamics 365 for Customer Engagement Server • Dynamics 365 for Customer Engagement Additional Microsoft Dynamics 365 for Outlook software requirements If needed, the following software will be installed by Microsoft Dynamics CRM for Outlook Setup: • SQL Server 2012 Express. Note Installed from Dynamics 365 for Microsoft Office Outlook with Offline Access only. • Microsoft.NET Framework 4.5.2. • Microsoft Windows Installer 4.5.

• Microsoft Visual C++ Redistributable. • Microsoft Report Viewer 2010. • Microsoft Application Error Reporting. • Windows Identity Foundation (WIF). • Azure AppFabric SDK V1.0. • Microsoft SQL Server Native Client. • Microsoft SQL Server Compact 4.0.

• Reporting Services Microsoft ActiveX control. If not installed on the computer, the user will be prompted to install the software at first attempt to print a report. This installer package is named RSClientPrint.cab and can found on the SQL Server Reporting Services server at: Program files Microsoft SQL Server Reporting Services ReportServer bin.